Frequently Asked Questions
Q: Where are your T-shirts manufactured?
A: Our T-shirts are manufactured both in the United States and internationally in humane, no-sweat-shop environments. We adhere to sustainable practices and are part of the Fair Labor Association. Additionally, our facilities are Platinum WRAP certified, ensuring the highest standards of ethical production.
Q: What materials are your T-shirts made from?
A: Our T-shirts are made with 100% Airlume combed and ring-spun cotton. This lightweight fabric (4.2 oz/yd² or 142 g/m²) is breathable and easy to layer, making it perfect for both active and leisure wear.
Q: What is the fit and style of your T-shirts?
A: Our T-shirts feature a retail fit that is ideal for casual and semi-formal settings. The crew neckline adds a classic, neat style that is perfect for accessorizing. Additionally, the tear-away label minimizes skin irritations for added comfort.
Q: How long does delivery take in the United States?
A: Delivery times within the United States vary depending on the shipping method selected:
- Economy: 4 - 8 business days
- Standard: 2 - 5 business days
- Express: 2 - 3 business days
*Note: Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.
Q: How long does delivery take to Canada?
A: Standard shipping to Canada takes 10 - 30 business days.
Q: How long does delivery take to Australia?
A: Standard shipping to Australia takes 10 - 30 business days.
Q: How long does delivery take to other international locations?
A: For the rest of the world, standard shipping takes 10 - 30 business days.
Q: Can I track my order?
A: Absolutely, you can track it here - all you need is your email and order ID. You can also always contact our support via chat or at info@yourcreativewear.com
Q: Is my personal information secure during checkout?
A: Yes, your personal information is secure. We use advanced encryption technologies (such as SSL - Secure Socket Layer) to protect your personal data during the checkout process. This ensures that your information is encrypted and cannot be accessed by unauthorized parties.
Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All payment methods are processed through secure, reputable services.
Q: How do I know if the checkout page is secure?
A: You can verify that the checkout page is secure by looking for the following indicators:
- A URL that begins with "https://" (the "s" stands for secure).
- A padlock icon in the address bar of your web browser.
Q: Do you store my payment information?
A: No, we do not store your payment information on our servers. All payment details are handled by our secure payment processor, which complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Q: What measures do you take to prevent fraud?
A: We utilize various security measures to prevent fraud, including:
- Advanced encryption and security protocols.
- Continuous monitoring for suspicious activity.
- Verification steps for large or unusual orders.
Q: Can I trust your website?
A: Absolutely. We are committed to providing a safe and trustworthy shopping experience. Our website is regularly audited and updated to ensure it meets the highest security standards. Additionally, we are verified by reputable security services to give you peace of mind.